{"id":488,"date":"2019-05-21T19:02:59","date_gmt":"2019-05-21T17:02:59","guid":{"rendered":"https:\/\/www.yestoday.fr\/?page_id=488"},"modified":"2020-05-26T16:43:46","modified_gmt":"2020-05-26T14:43:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/yestoday.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><a name=\"haut\"><\/a><\/p>\n<h6><ins datetime=\"2019-09-05T09:21:03+00:00\"><a name=\"Haut\"><\/a><\/ins><\/h6>\n<p><a href=\"#Questions-frequentes\">FREQUENTLY ASKED QUESTIONS<\/a><\/p>\n<p><a href=\"#Livraison-retour\">DELIVERY AND RETURN<\/a><\/p>\n<p><a href=\"#C-G-V\">GENERAL TERMS AND CONDITIONS OF SALE<\/a><\/p>\n<p><a name=\"Questions-frequentes\"><\/a><\/p>\n<h3><a href=\"https:\/\/yestoday.fr\/en\/\">Back to shop<\/a><\/h3>\n<h1>Frequently asked questions<\/h1>\n<p><strong>\u2022 J&rsquo;ai rat\u00e9 la vente ! Le mod\u00e8le que j&rsquo;aime reviendra-t-il en vente ?<\/strong><\/p>\n<p><strong>YESTODAY<\/strong> est un cr\u00e9ateur de raret\u00e9. Toutes les s\u00e9ries de T-shirts que nous fabriquons sont uniques, tant dans le design, dans le type de T-shirt, dans l&rsquo;impression et que dans les couleurs.<\/p>\n<p><strong>\u2022 How to find the right size for my T-shirt ?<\/strong><\/p>\n<p>On each product page there is a size guide.<br \/>\nThe sizes of the T-shirts are indicated there.<br \/>\nRefer to this guide to find the right size for you.<\/p>\n<p><strong>\u2022 Do T-shirts shrink in the wash ?<\/strong><\/p>\n<p>A very slight shrinkage may occur during washing.<br \/>\nAttention, les T-shirts doivent imp\u00e9rativement \u00eatre lav\u00e9s suivant les instructions qui figurent sur l&rsquo;\u00e9tiquette imprim\u00e9e \u00e0 l&rsquo;int\u00e9rieur du col.<br \/>\nWe recommend washing at 30\u00b0C maximum. No machine drying, no ironing, the screen prints would be damaged. Yestoday cannot be held liable if these instructions are not respected.<\/p>\n<p><strong>\u2022 Is payment by credit card secure ?<\/strong><br \/>\nPayments on our site are made via secure platforms.<br \/>\nWe accept all major payment cards from customers worldwide via the secure STRIPE platform (3D secure 2 support)<br \/>\nPayments by Paypal are also possible on our website.<br \/>\n<br style=\"clear: both;\" \/><strong>\u2022 When will I receive my order ?<\/strong><\/p>\n<p>To receive it you need to count on average:<\/p>\n<p>Montreuil : D + 2<\/p>\n<p>France : D + 5<\/p>\n<p>DOM : D + 7<\/p>\n<p>Zone 1: Germany, Netherlands, Luxembourg: about D+7<br \/>\nZone 2: Great Britain, Italy: about D+7<br \/>\nZone 3: Austria, Denmark, Ireland and Portugal: about D+7<br \/>\nZone 4: Finland, Norway, Sweden: about D+10<br \/>\nZone 5: Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia: about D+10<br \/>\nZone 6: USA, Canada: about D+10<br \/>\nZone 7: Switzerland: approximately D+7<\/p>\n<p><strong>\u2022 Can I exchange an item if it is not suitable ?<\/strong><\/p>\n<p>Dans un d\u00e9lai de 14 jours suivant la r\u00e9ception du T-shirt, si celui-ci ne vous satisfait pas, et qu&rsquo;il n&rsquo;a pas \u00e9t\u00e9 port\u00e9, lav\u00e9 ou endommag\u00e9, retournez-le \u00e0 vos frais et nous vous proposerons un autre mod\u00e8le si il est encore disponible ou un avoir du montant de la commande, pour un achat ult\u00e9rieur.<\/p>\n<p>Envoyez un mail argumentant votre demande \u00e0 backtothefuture@yestoday.fr, et d\u00e8s r\u00e9ception de notre r\u00e9ponse, retournez nous le T-shirt dans son emballage d&rsquo;origine, affranchi par vos soins, par colissimo remis contre signature \u00e0 l&rsquo;adresse suivante :<\/p>\n<p>Yestoday<br \/>\n9 rue desgranges<br \/>\n93100 Montreuil<br \/>\nFrance<\/p>\n<p>Si le T-shirt est endommag\u00e9 ou si le retour ne respecte pas ces conditions, l&rsquo;avoir sera refus\u00e9.<\/p>\n<p><strong>\u2022 What if an item is defective ?<\/strong><\/p>\n<p>All our T-shirts are hand-printed according to a traditional process.<br \/>\nThere are therefore all minor differences.<br \/>\n<strong>YESTODAY<\/strong> takes particular care to check the quality of each of its products before shipping.<br \/>\nHowever, if you receive a defective item, and within 14 days of receiving the T-shirt, send us an email at <a href=\"mailto:backtothefuture@yestoday.fr\">backtothefuture@yestoday.fr<\/a> detailing the problem with a photo.<br \/>\nApr\u00e8s l&rsquo;obtention de notre accord et d\u00e8s le retour du produit, un avoir vous sera accord\u00e9. Tous nos T-shirt \u00e9tant fabriqu\u00e9s \u00e0 la demande, nous ne pouvons pas proc\u00e9der \u00e0 un \u00e9change.<\/p>\n<p><strong>\u2022 How to obtain an invoice ?<\/strong><\/p>\n<p>Une facture vous est fournie par courriel lors de la confirmation de l&rsquo;achat de votre T-shirt.<br \/>\n\u2022 Que puis je faire si les produits que j&rsquo;ai command\u00e9 ne sont toujours pas arriv\u00e9s ?<br \/>\nAll shipments are tracked. Delivery information is available at any time with the number you receive by email. We do our best to avoid any inconvenience.<\/p>\n<p><strong>\u2022 J&rsquo;ai des probl\u00e8mes pour commander en ligne, qui dois-je contacter ?<\/strong><\/p>\n<p>For any problem with online ordering, contact the webmaster: <a href=\"mailto:d2r2@yestoday.fr\">d2r2@yestoday.fr<\/a>.<br \/>\nYou will receive an answer as soon as possible so that you do not miss the current sale.<\/p>\n<p><strong>\u2022 Is there a YESTODAY store ?<\/strong><\/p>\n<p>Products <strong>YESTODAY<\/strong> are for sale on the Yestoday.fr website.<\/p>\n<p>Il peut arriver que des ventes sp\u00e9ciales soient organis\u00e9es lors d&rsquo;\u00e9v\u00e9nements particuliers.<\/p>\n<p><a name=\"Livraison-retour\"><\/a><\/p>\n<h1>Delivery and returns<\/h1>\n<p><strong>Shipping &amp; Returns :<\/strong><\/p>\n<p>For 1 t-shirt, the package weighs less than 300g.<br \/>\nIt measures 29 cm deep, 29 cm wide and 2.5 cm thick.<\/p>\n<p>Pour une veste, le carton sera plus large. Un carton de 33 t est n\u00e9cessaire et les frais peuvent varier.<\/p>\n<p>Les calculs de frais de port se font automatiquement dans le panier quand le client pr\u00e9cise l&rsquo;adresse de livraison d\u00e9sir\u00e9e. Si le client ach\u00e8te plusieurs produits, les frais de port demeurent ceux pr\u00e9vus pour un seul produit. Yestoday vous offre l&rsquo;exc\u00e9dent.<\/p>\n<p>The shipping costs applied (as of October 14, 2019) are :<\/p>\n<h3>FRANCE<\/h3>\n<p><strong>METROPOLITAN FRANCE: \u20ac6.80<\/strong><br \/>\n(followed letter)<\/p>\n<p><strong>ZONE FRANCE OVERSEAS 1 : 11 \u20ac<\/strong><br \/>\n(home delivered colissimo)<br \/>\nGuadeloupe (including Saint Barth\u00e9lemy and Saint Martin), Martinique, Reunion Island, Guyana, Mayotte and Saint Pierre and Miquelon.<\/p>\n<p><strong>ZONE FRANCE OVERSEAS 2 : 13,20 \u20ac<\/strong><br \/>\n(home delivered colissimo)<br \/>\nNew Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories.<\/p>\n<h3>EUROPE AND THE REST OF THE WORLD<\/h3>\n<p><strong>ZONE 1 : 10,80 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nGermany, Belgium, Luxembourg, Netherlands<\/p>\n<p><strong>ZONE 2 : 11,40 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nAustria, Spain, Ireland, Italy, Portugal, United Kingdom (UK)<\/p>\n<p><strong>ZONE 3 : 12,60 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nDenmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovenia, Slovakia, Sweden, Switzerland<\/p>\n<p><strong>ZONE 4 : 14,60 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nAlgeria, Morocco, Tunisia, Cyprus, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Balearics (Spain), Ceuta (Spain), Las Palmas (Spain), Melilla (Spain)<\/p>\n<p><strong>ZONE 5 : 26 \u20ac<\/strong><br \/>\n(colissimo expert with signature)<br \/>\nChina, South Korea, Hong Kong, India, Israel, Japan, Singapore, Taiwan, Thailand, Vietnam, United States (USA), Australia<\/p>\n<p><strong>ZONE 6 : 30 \u20ac<\/strong><br \/>\n(colissimo expert with signature)<br \/>\nAfrica (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries, Oceania (excluding Australia)<\/p>\n<p><strong>Return :<br \/>\n<\/strong><\/p>\n<p>Dans un d\u00e9lai de 14 jours suivant la r\u00e9ception du T-shirt, si celui-ci ne vous satisfait pas, et qu&rsquo;il n&rsquo;a pas \u00e9t\u00e9 port\u00e9, lav\u00e9 ou endommag\u00e9, retournez-le \u00e0 vos frais et nous vous proposerons un autre mod\u00e8le si il est toujours disponible ou avoir du montant de la commande (hors frais de port) pour une vente ult\u00e9rieure.<\/p>\n<p>Envoyez un mail argumentant votre demande \u00e0 backtothefuture@yestoday.fr, et d\u00e8s r\u00e9ception de notre r\u00e9ponse, retournez nous le T-shirt dans son emballage d&rsquo;origine, affranchi par vos soins, par colissimo remis contre signature \u00e0 l&rsquo;adresse suivante :<\/p>\n<p>Yestoday<br \/>\n9 rue desgranges<br \/>\n93100 Montreuil<br \/>\nFrance<br \/>\nSi le T-shirt est endommag\u00e9 ou si le retour ne respecte pas ces conditions, l&rsquo;avoir sera refus\u00e9.<\/p>\n<p><a name=\"C-G-V\"><\/a><\/p>\n<h1 style=\"text-align: left;\"><strong>General Terms and Conditions of Sale (GTC).<\/strong><\/h1>\n<p>Between the S-A-S DESOB\u00c9ISSANT-ES, with share capital of \u20ac2000, registered in the Bobigny R.C.S. under number 853 958 213, represented by M.A.R., as President, duly authorized for the purposes hereof!<\/p>\n<p>The company can be reached by e-mail by clicking on the contact form accessible via the home page of the site.<\/p>\n<p>Hereinafter referred to as the \"Seller\" or the \"Company\", on the one hand, and the natural or legal person purchasing the company's products or services, hereinafter referred to as the \"Buyer\", or the \"Customer\", on the other hand, it has been stated and agreed as follows :<\/p>\n<p>Le Vendeur commercialise des produits et des services de confection et d&rsquo;impression exclusivement \u00e0 destination de consommateurs, commercialis\u00e9s par l\u2019interm\u00e9diaire de son site Internet. (https:\/\/www.yestoday.fr).<\/p>\n<p>The list and description of the goods and services offered by the Company can be consulted on the above-mentioned website.<\/p>\n<p><strong>Article 1: Purpose<\/strong><br \/>\nThese General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.<\/p>\n<p><strong>Article 2: General Provisions<\/strong><br \/>\nLes pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) s\u2019appliquent \u00e0 toutes les ventes de Produits, effectu\u00e9es au travers des sites Internet de la Soci\u00e9t\u00e9 qui sont partie int\u00e9grante du Contrat entre l\u2019Acheteur et le Vendeur. Le Vendeur se r\u00e9serve la possibilit\u00e9 de modifier les pr\u00e9sentes, \u00e0 tout moment par la publication d\u2019une nouvelle version sur son site Internet. Les CGV applicables alors sont celles \u00e9tant en vigueur \u00e0 la date du paiement (ou du premier paiement en cas de paiements multiples) de la commande. Ces CGV sont consultables sur le site Internet de la Soci\u00e9t\u00e9 \u00e0 l&rsquo;adresse suivante : https:\/\/www.yestoday.fr\/ (\u00e0 remplir avec le lien d\u00e9finitif)<\/p>\n<p>The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares that he has read all these General Terms and Conditions of Sale, and where applicable the Special Terms and Conditions of Sale relating to a product or service, and accepts them without restriction or reservation.<\/p>\n<p>The Client acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Client declares that he is in a position to enter into a legal contract under French law or to validly represent the natural or legal person for whom he undertakes to do so. Unless proven otherwise, the information recorded by the Company constitutes proof of all transaction.<\/p>\n<p><strong>Article 3: Prices<\/strong><br \/>\nLes prix des produits vendus au travers du site Internet sont indiqu\u00e9s en Euros toutes taxes comprises (TVA + autres taxes \u00e9ventuelles) sur la page de commande des produits, et hors frais d&rsquo;exp\u00e9dition. Des droits de douane ou autres taxes locales ou droits d&rsquo;importation ou taxes d&rsquo;\u00e9tat sont susceptibles d&rsquo;\u00eatre exigibles dans certains cas. Ces droits et sommes ne rel\u00e8vent pas du ressort du Vendeur. Ils seront \u00e0 la charge de l&rsquo;acheteur et rel\u00e8vent de sa responsabilit\u00e9 (d\u00e9clarations, paiement aux autorit\u00e9s comp\u00e9tentes, etc.). Le Vendeur invite \u00e0 ce titre l&rsquo;acheteur \u00e0 se renseigner sur ces aspects aupr\u00e8s des autorit\u00e9s locales correspondantes. La Soci\u00e9t\u00e9 se r\u00e9serve la possibilit\u00e9 de modifier ses prix \u00e0 tout moment pour l\u2019avenir. Les frais de t\u00e9l\u00e9communication n\u00e9cessaires \u00e0 l\u2019acc\u00e8s au site Internet de la Soci\u00e9t\u00e9 sont \u00e0 la charge du Client. Le cas \u00e9ch\u00e9ant \u00e9galement, les frais de livraison.<\/p>\n<p><strong>Article 4: Conclusion of the online contract<\/strong><br \/>\nThe Customer must follow a series of steps specific to each Product offered by the Seller in order to complete his order. However, the steps described below are systematic :<br \/>\n\u27a2 Information on the essential characteristics of the Product ;<br \/>\n\u27a2 Choice of the Product, if necessary of its options and indication of the Customer's essential data (identification, address...) ;<br \/>\n\u27a2 Acceptance of these General Terms and Conditions of Sale ;<br \/>\n\u27a2 Checking of the order elements and, if necessary, correction of errors ;<br \/>\n\u27a2 Follow-up of payment instructions, and payment of products ;<br \/>\n\u27a2 Product delivery.<br \/>\nThe Customer will then receive confirmation by email of payment for the order, as well as an acknowledgement of receipt of the order confirming it. He will receive a.pdf copy of these general terms and conditions of sale. For the products delivered, this delivery will be made to the address indicated by the Customer. For the purpose of the proper execution of the order, and in accordance with Article 1316-1 of the French Civil Code, the Client undertakes to provide its true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.<\/p>\n<p><strong>Article 5: Products and Services<\/strong><br \/>\nThe essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer certifies that he has received a detailed description of the delivery costs as well as the terms of payment, delivery and performance of the contract. The Seller undertakes to honour the Customer's order within the limits of available Product stocks only. Failing this, the Seller shall inform the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are summarized and confirmed when the order is validated. The parties agree that illustrations or photos of products offered for sale have no contractual value. The period of validity of the Products' offer and their prices are specified on the Company's website. Unless otherwise specified, the rights granted hereunder are granted only to the natural person who signed the order (or the person who holds the e-mail address provided). In accordance with the legal provisions concerning conformity and hidden defects, the Seller shall refund or exchange defective products or products that do not correspond to the order.<br \/>\nEn vertu de l&rsquo;Article L121-20 du Code de la Consommation, le Client b\u00e9n\u00e9ficie d\u2019un droit de se r\u00e9tracter et de retourner les produits achet\u00e9s sur le site yestoday.fr pendant 14 jours francs \u00e0 compter de la date de livraison de ceux-ci (le cachet de la Poste faisant foi). Les produits peuvent \u00eatre retourn\u00e9s apr\u00e8s contact mail : backhome@yestoday.fr dans leur emballage et dans leur \u00e9tat d&rsquo;origine (essay\u00e9, mais non port\u00e9 et non lav\u00e9) \u00e0 l&rsquo;adresse suivante : D\u00c9SOB\u00c9ISSANT-ES, 93100 Montreuil&#8230;<\/p>\n<p><strong>Article 6: Retention of title clause<\/strong><br \/>\nThe products remain the property of the Company until full payment of the price.<\/p>\n<p><strong>Article 7: Terms of delivery<\/strong><br \/>\nThe Products are shipped to Metropolitan France and worldwide.<br \/>\nLa livraison se fait par Lettre suivi La Poste pour les commandes depuis la France M\u00e9tropolitaine.<\/p>\n<p>Pour l&rsquo;outre-mer, l&rsquo;Europe et le reste du monde, la livraison se fait par Lettre suivi La Poste. Le colis sera remis contre signature.<\/p>\n<p>D\u00c9SOB\u00c9ISSANT-ES is not liable for any damage that may be caused to the Customer as a result of the La Poste Tracking Letter service.<\/p>\n<p>For 1 t-shirt, the package weighs less than 300g.<br \/>\nIt measures 29 cm deep, 29 cm wide and 2.5 cm thick.<\/p>\n<p>Les calculs de frais de port se font automatiquement dans le panier quand le client pr\u00e9cise l&rsquo;adresse de livraison d\u00e9sir\u00e9e.<\/p>\n<p>The shipping costs applied (as of October 14, 2019) are :<\/p>\n<h3>FRANCE<\/h3>\n<p><strong>METROPOLITAN FRANCE: 5 \u20ac<\/strong><br \/>\n(followed letter)<\/p>\n<p><strong>ZONE FRANCE OVERSEAS 1 : 11 \u20ac<\/strong><br \/>\n(home delivered colissimo)<br \/>\nGuadeloupe (including Saint Barth\u00e9lemy and Saint Martin), Martinique, Reunion Island, Guyana, Mayotte and Saint Pierre and Miquelon.<\/p>\n<p><strong>ZONE FRANCE OVERSEAS 2 : 13,20 \u20ac<\/strong><br \/>\n(home delivered colissimo)<br \/>\nNew Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories.<\/p>\n<h3>EUROPE AND THE REST OF THE WORLD<\/h3>\n<p><strong>ZONE 1 : 10,80 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nGermany, Belgium, Luxembourg, Netherlands<\/p>\n<p><strong>ZONE 2 : 11,40 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nAustria, Spain, Ireland, Italy, Portugal, United Kingdom (UK)<\/p>\n<p><strong>ZONE 3 : 12,60 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nDenmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovenia, Slovakia, Sweden, Switzerland<\/p>\n<p><strong>ZONE 4 : 14,60 \u20ac<\/strong><br \/>\n(home delivered Colissimo against signature)<br \/>\nAlgeria, Morocco, Tunisia, Cyprus, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Balearics (Spain), Ceuta (Spain), Las Palmas (Spain), Melilla (Spain)<\/p>\n<p><strong>ZONE 5 : 26 \u20ac<\/strong><br \/>\n(colissimo expert with signature)<br \/>\nChina, South Korea, Hong Kong, India, Israel, Japan, Singapore, Taiwan, Thailand, Vietnam, United States (USA), Australia<\/p>\n<p><strong>ZONE 6 : 30 \u20ac<\/strong><br \/>\n(colissimo expert with signature)<br \/>\nAfrica (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries, Oceania (excluding Australia)<\/p>\n<p>The Customer must carefully fill in all fields of the delivery form at the time of ordering, including his delivery details, while indicating a fixed or mobile phone number. Neither DEOBINDER nor the Supplier can be held responsible for any inability to deliver due to inaccuracy or error in the delivery address.<br \/>\nDelivery times in Metropolitan France at the time of validation of the order are 7 to 10 working days from the end of the sale indicated on the website.<\/p>\n<p>In the event of impossibility of delivery on the day of the Appointment due to inappropriate information, difficulties of access or passage not previously reported by the Customer or the Customer's absence from the Appointment in violation of the commitments made during the contact, new delivery charges may be invoiced by D\u00c9SOB\u00c9ISSANT-ES, which will contact the Customer for payment of these new delivery charges before any re-delivery of the Product. In the event of non-payment of these fees, D\u00c9SOB\u00c9ISSANT-ES reserves the right not to deliver the Product. The risk of damage resulting from these constraints will also be borne by the Customer.<\/p>\n<p>Except in the event of lack of conformity or hidden defects, no further claims and\/or reservations will be accepted by D\u00c9SOB\u00c9ISSANT-ES, after receipt of the Products by the Customer, (excluding the right of withdrawal).<\/p>\n<p><strong>Article 8: Availability and presentation<\/strong><br \/>\nOrders will be processed within the limits of our available stocks.<\/p>\n<p><strong>Article 9: Payment<\/strong><br \/>\nPayment is due immediately upon order, including for pre-order products. The Customer can pay by credit card via PayPal without having an account. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). The secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the payment undertaking given by card is irrevocable. By providing his bank details at the time of sale, the Customer authorises the Seller to charge his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to charge the card, the Sale is immediately cancelled by operation of law and the order cancelled.<\/p>\n<p><strong>Article 10: Withdrawal period<\/strong><br \/>\nIn accordance with Article L. 121-20 of the Consumer Code, \"the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs\". \"The period referred to in the preceding paragraph shall run from the date of receipt for the goods or acceptance of the offer for the provision of services\".<\/p>\n<p>The right of withdrawal can be exercised by contacting the Company as follows: backtothefuture@yestoday.fr<\/p>\n<p>En cas d\u2019exercice du droit de r\u00e9tractation dans le d\u00e9lai susmentionn\u00e9, seul le prix du ou des produits achet\u00e9s et les frais d\u2019envoi seront rembours\u00e9s, les frais de retour restent \u00e0 la charge du Client. Les retours des produits sont \u00e0 effectuer dans leur \u00e9tat d&rsquo;origine et complets (emballage, accessoires&#8230;) de sorte qu&rsquo;ils puissent \u00eatre recommercialis\u00e9s \u00e0 l\u2019\u00e9tat neuf ; ils doivent si possible \u00eatre accompagn\u00e9s d\u2019une copie du justificatif d&rsquo;achat.<\/p>\n<p><strong>Article 11: Guarantees<\/strong><br \/>\nConform\u00e9ment \u00e0 la loi, le Vendeur assume deux garanties : de conformit\u00e9 et relative aux vices cach\u00e9s des produits. Le Vendeur rembourse l&rsquo;Acheteur ou \u00e9change les produits apparemment d\u00e9fectueux ou ne correspondant pas \u00e0 la commande effectu\u00e9e. La demande de remboursement doit s&rsquo;effectuer de la mani\u00e8re suivante : backhome@yestoday.fr .<\/p>\n<p>Le Vendeur rappelle que le Consommateur : &#8211; dispose d&rsquo;un d\u00e9lai de 2 ans \u00e0 compter de la d\u00e9livrance du bien pour agir aupr\u00e8s du Vendeur &#8211; qu&rsquo;il peut choisir entre le remplacement et la r\u00e9paration du bien sous r\u00e9serve des conditions pr\u00e9vues par l&rsquo;art. 4, apparemment d\u00e9fectueux ou ne correspondant pas &#8211; qu&rsquo;il est dispens\u00e9 d&rsquo;apporter la preuve l\u2019existence du d\u00e9faut de conformit\u00e9 du bien durant les 6 mois suivant la d\u00e9livrance du bien. &#8211; que, sauf biens d\u2019occasion, ce d\u00e9lai sera port\u00e9 \u00e0 24 mois \u00e0 compter du 18 mars 2016 &#8211; que le Consommateur peut \u00e9galement faire valoir la garantie contre les vices cach\u00e9s de la chose vendue au sens de l\u2019Article 1641 du Code civil et, dans cette hypoth\u00e8se, il peut choisir entre la r\u00e9solution de la vente ou une r\u00e9duction du prix de vente (dispositions des articles 1644 du Code civil).<\/p>\n<p><strong>Article 12: Complaints<\/strong><br \/>\nIf necessary, the Purchaser may submit any complaint by contacting the company using the following contact details: brazil@yestoday.fr<\/p>\n<p><strong>Article 13: Intellectual Property Rights<\/strong><br \/>\nTrademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these properties for any reason whatsoever is strictly prohibited.<\/p>\n<p><strong>Article 14: Force majeure<\/strong><br \/>\nThe performance of the Seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its performance. The Seller shall notify the Customer of the occurrence of such an event as soon as possible.<\/p>\n<p>Article 15: Invalidity and amendment of the contract<br \/>\nIf one of the provisions of this contract is cancelled, this cancellation will not result in the cancellation of the other provisions that will remain in force between the parties. Any contractual amendment is only valid after a written agreement signed by the parties.<\/p>\n<p><strong>Article 16: Protection of personal data<\/strong><br \/>\nIn accordance with the Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify any personal data concerning you. By adhering to these General Terms and Conditions of Sale, you consent to the collection and use of this data by us for the purpose of fulfilling this contract. By entering your e-mail address on one of the sites in our network, you will receive e-mails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do this, simply click on the link at the end of our e-mails or contact the controller by registered letter with acknowledgement of receipt.<\/p>\n<p><strong>Article 17: Applicable law<\/strong><br \/>\nAll the clauses appearing in these General Terms and Conditions of Sale, as well as all the purchase and sale operations referred to therein, shall be subject to French law.<\/p>\n<p style=\"text-align: center;\"><a href=\"#haut\">Back to top<\/a><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>QUESTIONS FREQUENTES LIVRAISON ET RETOUR CONDITIONS GENERALES DE VENTE Retour \u00e0 la boutique Questions fr\u00e9quentes \u2022 J&rsquo;ai rat\u00e9 la vente ! Le mod\u00e8le que j&rsquo;aime reviendra-t-il en vente ? YESTODAY est un cr\u00e9ateur de raret\u00e9. Toutes les s\u00e9ries de T-shirts que nous fabriquons sont uniques, tant dans le design, dans le type de T-shirt, dans [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-488","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Theo","author_link":"https:\/\/yestoday.fr\/en\/author\/theo\/"},"uagb_comment_info":0,"uagb_excerpt":"QUESTIONS FREQUENTES LIVRAISON ET RETOUR CONDITIONS GENERALES DE VENTE Retour \u00e0 la boutique Questions fr\u00e9quentes \u2022 J&rsquo;ai rat\u00e9 la vente ! Le mod\u00e8le que j&rsquo;aime reviendra-t-il en vente ? YESTODAY est un cr\u00e9ateur de raret\u00e9. Toutes les s\u00e9ries de T-shirts que nous fabriquons sont uniques, tant dans le design, dans le type de T-shirt, dans&hellip;","_links":{"self":[{"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/pages\/488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/comments?post=488"}],"version-history":[{"count":5,"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/pages\/488\/revisions"}],"predecessor-version":[{"id":4950,"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/pages\/488\/revisions\/4950"}],"wp:attachment":[{"href":"https:\/\/yestoday.fr\/en\/wp-json\/wp\/v2\/media?parent=488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}